Sr Associate Customer Support Analyst, AI/ML Application Support (8am-5pm) or (12md-9pm)
Core
Senior Associate Support Analyst driving incident resolution, root-cause analysis, and operational optimization for Workday's enterprise platform and autonomous AI agent workflows.
Role type
Senior Associate IC support analyst (AI/ML application)
Builds
Autonomous AI agents for HR and Finance workflows (expense processing, hiring, scheduling) (via careerplan.io/jobs/JR-0110083-sr-associate-customer-support-analyst-aiml-application-support-8am-5pm-or-12md-9pm-at-work)
Domain
Enterprise SaaS / AI/ML / HR & Finance
Required skills
incident resolution, root-cause analysis, LLM output evaluation, SQL queries, cloud platform operations, ticketing system management, API payload inspection, log analysis
Preferred skills
conversational AI quality metrics, technical concept articulation, complex system adaptability
Technologies
AWS, GCP, Azure, Datadog, Splunk
Responsibilities
Analyze system metrics and investigate cloud-hosted ML service pipelines; review AI chat logs to identify hallucinations and refine prompt logic; perform initial queue triage and manage critical customer escalations; run basic database queries and inspect API payloads to verify data flow; partner with engineering to inform feature iteration.
Seniority
Senior Associate, hands-on IC
