Customer Success Manager
Core
Strategic partner for emerging HCM products (Peakon, VNDLY) driving adoption, value realization, and retention for enterprise customers.
Role type
Senior Customer Success Manager (Emerging HCM)
Builds
Adoption programs, joint success plans, and customer advocacy for Workday's AI-powered HCM solutions.
Domain
Enterprise HR Technology / People Analytics / Workforce Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic relationship building, data-driven storytelling, change management, stakeholder facilitation, issue escalation, training/coaching delivery, AI literacy
Preferred skills
HR/People Analytics background, experience with contingent workforce programs, AI product explanation
Technologies
Gainsight, Planhat, Salesforce, Peakon, VNDLY
Responsibilities
Develop joint success plans, monitor customer health and renewal readiness, translate analytics into executive narratives, facilitate stakeholder meetings, enable internal HR teams on product usage, identify process improvements, partner cross-functionally, serve as voice of the customer, build customer advocacy.
Seniority
Senior, hands-on IC