Sr. Customer Success Manager
Core
Advisor and facilitator supporting customers on their Workday Adaptive Planning journey to drive value, adoption, and retention.
Role type
Senior Customer Success Manager (Planning Business Unit)
Builds
Enterprise-level support and service activities for Workday Planning products
Domain
HRIS / Financial Planning / SaaS
Deliverable
client delivery
Required skills
Executive-level issue resolution and escalation management, Project management, Account management, Adoption planning, Cross-functional collaboration (Sales, Services, Product), Data analysis
Preferred skills
Workday HCM/Payroll/Financials experience, Complex SaaS environment experience
Technologies
Workday Adaptive Planning, Workday HCM, Workday Payroll, Workday Financials
Responsibilities
Coordinate customer relationships and act as liaison between product management and customers, Develop success plans outlining critical success factors and metrics, Prioritize and drive resolution on customer concerns, Supervise and facilitate customer adoption of solution features, Use customer relationships for prospect references, Keep customers advised of process and procedural changes
Seniority
Senior, hands-on IC
