General Manager Regional Services West
Core
Lead service operations for three-phase power products (UPS, electrical distribution) in the West region, managing installation, maintenance, and project execution to ensure customer satisfaction and revenue growth.
Role type
Senior General Manager, Regional Services
Builds
Service delivery for three-phase power systems and industrial equipment
Domain
Power infrastructure / Electrical engineering
Required skills
Service operations management, Project planning & execution, Team leadership, Customer relationship management, Preventive maintenance planning, Sales support, 3rd party contractor management, Inventory management, Root cause analysis, Reporting & documentation
Preferred skills
Experience with power backup/UPS systems, Experience with Authorized Service Providers (ASPs), MS Excel/PowerBI, Salesforce
Responsibilities
Lead end-to-end service ownership for three-phase products, Manage a team of field service and project engineers, Execute preventive maintenance to reduce downtime, Support service sales to meet revenue targets, Collaborate with sales and internal teams, Ensure quality standards for service providers
Seniority
Senior, hands-on IC