IT Service Management Intern
Core
Intern supporting global IT Service Management team with data analytics, ServiceNow, CMDB, and asset management.
Role type
ITSM Intern
Builds
ITSM reports, dashboards, and process documentation
Domain
IT Service Management / Supply Chain Logistics
Deliverable
dashboards & analysis
Required skills
data analytics, data interpretation, reporting tools (Excel, Power BI), ITSM process understanding, CMDB/asset management basics
Preferred skills
ITIL/ITSM concepts, ServiceNow, IT infrastructure knowledge
Technologies
ServiceNow, Excel, Power BI
Responsibilities
Analyze ITSM data and build reports/dashboards, Support ITSM process documentation and improvements, Assist with ServiceNow ITSM configurations, Contribute to CMDB and Asset Management data quality, Support Discovery-related analysis and data validation, Collaborate with global IT teams on daily ITSM tasks
Seniority
Intern, student (4th/final year)