Technical Regional Coordinator
Core
Regional technical coordinator and team leader for KION ITS brands, ensuring efficient resolution of escalated technical incidents and aligning local/regional operations with Headquarters.
Role type
Senior Technical Regional Coordinator (Hybrid Manager/IC)
Builds
Technical service support, product improvement processes, and training solutions for material handling equipment.
Domain
Industrial machinery / Intralogistics / After-sales service
Required skills
Industrial/Mechanical/Electrical Engineering degree, 4+ years in regional technical support or post-sales, team leadership, advanced knowledge of electricity/hydraulics/mechanics, high-level English (technical), SAP, Power BI, Jira, Microsoft Project
Preferred skills
Experience in continuous improvement projects, cross-functional collaboration, strategic business mindset
Technologies
SAP, Power BI, Jira, Microsoft Project, Microsoft Office
Responsibilities
Lead and develop a regional team of specialists (40% time), act as regional technical reference for complex incidents (60% time), manage and implement continuous improvement projects, maintain communication with Headquarters for alignment, support factory in warranty and cost recovery analysis, manage escalated JIRA tickets, coordinate with national and international teams, establish compliance standards, optimize after-sales processes, develop monitoring systems for service performance, travel as needed for escalated incidents or HQ meetings
Seniority
Senior, hands-on IC with leadership responsibilities