Product Support Engineer 3
Core
Regional Product Support Engineer providing technical support, troubleshooting, and repair for complex electro-mechanical equipment and software for robotics products.
Role type
Senior IC product support engineer (electro-mechanical)
Builds
Robotics products and platforms
Domain
Robotics / Electro-mechanical systems
Required skills
electro-mechanical troubleshooting, root cause analysis, schematic interpretation, remote and on-site escalation management, project management, customer relationship management, technical mentoring, data analysis, safety compliance in clean rooms
Technologies
MS Office suite
Responsibilities
Diagnose, troubleshoot, and repair complex electro-mechanical equipment and software; provide technical support to field engineers and customers; escalate and resolve issues when first-line support fails; report design and reliability problems to engineering teams; partner with account teams to present problem statements and solutions; identify opportunities for installed base performance improvements; act as a technical mentor and conduct training sessions; manage projects and conduct customer escalation meetings.
Seniority
Senior, hands-on IC
