Senior Technical Support Engineer - XSIAM
Core
Deliver personalized technical support and strategic partnership to high-value customers to ensure successful adoption and operation of Palo Alto Networks products.
Role type
Senior Technical Support Engineer (Network Security)
Builds
Customer success and operational stability for Palo Alto Networks XSIAM and network security products
Domain
Cybersecurity / Network Engineering
Deliverable
client delivery
Required skills
TCP/IP, advanced routing & switching protocols (OSPF, BGP, VLAN, STP), Palo Alto Networks products, complex network debugging, root cause analysis, technical documentation
Preferred skills
RADIUS, TACACS+, stakeholder presentation
Technologies
Palo Alto Networks, OSPF, BGP, VLAN, STP, RADIUS, TACACS+
Responsibilities
Provide reactive and proactive technical support including configuration reviews; Manage and prioritize support cases; Perform advanced fault isolation and root cause analysis; Collaborate with internal development teams to reproduce and resolve issues; Develop and publish technical documentation; Travel to customer sites for hands-on support
Seniority
Senior, hands-on IC
