Senior Technical Support Engineer - XSIAM
Core
Deliver personalized technical support and strategic partnership for high-value customers to ensure successful adoption and operation of Palo Alto Networks XSIAM products.
Role type
Senior Technical Support Engineer (Network Security)
Builds
Customer success and operational stability for enterprise network security deployments
Domain
Cybersecurity / Network Engineering
Deliverable
client delivery
Required skills
TCP/IP, advanced routing & switching (OSPF, BGP, VLAN, STP), Palo Alto Networks products, complex network debugging, root cause analysis, technical documentation
Preferred skills
RADIUS, TACACS+, stakeholder communication
Responsibilities
Provide reactive and proactive technical support including configuration reviews; manage and prioritize support cases; perform advanced fault isolation and root cause analysis; collaborate with internal development teams to reproduce issues; develop technical documentation and knowledge base articles; travel to customer sites for hands-on support
Seniority
Senior, hands-on IC