Technical Consultant (Analyst) - Remote
Core
Provide deep technical support to clients using Huron's Research Suite software, resolving issues, maintaining configurations, and collaborating with engineering teams.
Role type
Senior IC technical support engineer (software)
Builds
Huron's Research Suite software for higher education and research institutions
Domain
Higher Education & Research / Software Support
Required skills
object-oriented code, HTML, CSS, JavaScript, XML, JSON, Java, Microsoft software (Windows Server, IIS, SQL Server, Visual Studio), problem-solving, remote collaboration
Preferred skills
enterprise class web applications support, log analysis (IIS, SMTP, Event Logs), .NET, C#, source control concepts
Responsibilities
assist with researching, analyzing, and resolving client reported issues; identify product areas causing support burden and work with engineering to fix issues; modify and maintain existing client-specific configurations and customizations; consult with clients on hardware and software configurations; improve internal support processes through development of new tools and job aids; provide 24/7 on-call support coverage
Seniority
Analyst, hands-on IC