Scientific Support Specialist
Core
Provide steady-state technical support and troubleshooting for SMB and mid-market customers of an industrial R&D platform used by chemists, material scientists, and biologists.
Role type
Scientific Support Specialist (Customer Support)
Builds
Uncountable's unified R&D platform for accelerating product discovery in chemicals, pharma, and advanced materials
Domain
Industrial R&D / Scientific Software
Deliverable
client delivery
Required skills
Scientific background (chemistry, materials science, biology, chemical engineering), technical troubleshooting, data fluency (Excel), software fluency (ELNs, LIMS, instrument software), written and verbal communication in English
Preferred skills
Hands-on lab experience, customer-facing support experience, Gen AI/LLM proficiency, ticketing tools (Jira, Linear), Python/scripting, multi-domain scientific exposure
Technologies
ELNs, LIMS, instrument software, Excel, Jira, Linear, Slack, Python
Responsibilities
Triage and resolve inbound support tickets end-to-end, investigate platform behavior and configuration issues, escalate technical problems to engineering with clear summaries, monitor account health and flag early warning signs, collaborate with implementation teams for continuity, document resolution steps and account context
Seniority
Individual Contributor
