Product Support Engineer
Core
Provide technical support to developers and system administrators, resolving issues and assisting with system setup and configuration for higher education clients.
Role type
Product Support Engineer
Builds
Customer support services for higher education institutions
Domain
Higher Education Technology
Deliverable
client delivery
Required skills
Active listening, empathy, software development troubleshooting, n-tier web application support, Windows Server administration, SQL Server administration, .NET framework, JavaScript, DHTML
Preferred skills
C#, prior work at a hosting facility
Technologies
Microsoft Windows Server, Microsoft SQL Server, Microsoft .NET, JavaScript, DHTML
Responsibilities
Researching, analyzing, and resolving customer reported issues; Isolating product areas causing support queries and working with development to fix them; Remotely assisting customer system setup, configuration, and administration; Consulting with customers on proper machine configuration; Continually improving internal support processes; Providing periodic 24/7 on-call support coverage
Seniority
Junior to Mid-level (1-3 years experience)