Customer Success Manager – GTM
Core
Post-sale owner of key client relationships in Experian's Go-To-Market function, driving adoption, retention, and growth across Software Solutions, Credit Bureaux, Open Banking, and Fraud & ID businesses.
Role type
Customer Success Manager (GTM)
Builds
Client success plans, adoption metrics, and renewal strategies for enterprise data and analytics solutions.
Domain
Data analytics, credit bureaus, open banking, fraud & identity, SaaS.
Deliverable
client delivery
Required skills
Relationship management, strategic success planning, executive communication, churn risk management, cross-functional coordination, CRM proficiency, enterprise technology problem solving.
Preferred skills
Background in credit data/bureaux, open banking, fraud & identity, SaaS, data, or enterprise technology solutions.
Technologies
Salesforce, Gong, Claude, CoPilot, ChatGPT, Microsoft Office (PowerPoint, Excel).
Responsibilities
Build and maintain long-term partnerships with key clients; develop tailored success plans aligned to client goals; increase and track adoption of GTM solutions; present business reviews and success metrics to senior stakeholders; surface expansion signals to Sales/Client Executive teams; identify churn risks and prepare renewal stories; coordinate across Sales, Product, Delivery, Support, Consulting, and Billing.
Seniority
Mid-Senior (5+ years experience)