Consultor de Experiencia do Cliente I
Core
Conduzir o relacionamento pós-venda para garantir a adoção, performance e geração de valor das soluções de Marketing Services junto aos clientes B2B.
Role type
Customer Success Consultant (Marketing Services)
Builds
Marketing services solutions for B2B clients
Domain
Marketing Services / B2B SaaS
Deliverable
product features
Required skills
Strategic consulting, onboarding management, KPI monitoring, churn risk identification, upsell/cross-sell opportunities, data interpretation, CRM management, cross-functional collaboration
Preferred skills
Marketing platforms experience, data analytics, consumer data, executive presentation skills, Customer Success methodologies (health score, NPS)
Responsibilities
Act as the primary post-sales contact to ensure a positive customer journey; Conduct onboarding, activations, and periodic solution follow-ups; Translate client business and marketing objectives into strategic usage recommendations; Monitor performance indicators, engagement, consumption, and campaign results; Identify churn risks and upsell/cross-sell opportunities; Support clients in interpreting data and insights to connect deliverables to business impact; Conduct status meetings, governance sessions, and Quarterly Business Reviews (QBRs); Record interactions, progress, and action plans in CRM tools.
Seniority
Individual Contributor, mid-level
