Business Application Support Analyst
Core
Provide technical support and troubleshooting for production applications in the Canadian brokerage market, resolving client service requests and ensuring service quality.
Role type
Business Application Support Analyst
Builds
Maintains service quality for FCC applications supporting Canadian brokerage firms and US-based firm arms.
Domain
Financial Services / Brokerage / Post-trade & Mid/Back-office
Required skills
Application Support, Operations Environment, Post-trade applications, Mid/back-office applications, Complex business-critical systems support, API troubleshooting, SDLC knowledge
Preferred skills
Dataphile platform experience, Wealth management platforms, Vendor liaison, User training, Quality Assurance testing, Business Analysis
Technologies
Dataphile, API, SDLC
Responsibilities
Respond to client service requests and resolve issues, Troubleshoot and resolve application-related issues, Evaluate client requirements for enhancements or maintenance, Act as a liaison between vendors and users, Document problems and assist in resolution, Assist with user training and product demonstrations
Seniority
Mid-level, hands-on IC