Job
Core
Provide high-quality B2B technical and functional support for clients in a fast-moving brokerage environment, investigating and resolving issues across the platform.
Role type
Senior Customer Support Engineer (Brokerage/Fintech)
Builds
MT4/MT5 environments, plugins, gateways, liquidity bridges, and related applications
Domain
Financial services / Forex brokerage
Deliverable
client delivery
Required skills
SQL, MT4/MT5 Manager and Administrator terminals, liquidity bridge solutions (oneZero, PrimeXM, Centroid), operating-system support, application-level support, problem-solving, analytical skills
Preferred skills
API integrations, FIX protocol, programming/scripting
Technologies
MT4, MT5, SQL, oneZero, PrimeXM, Centroid
Responsibilities
Investigate and resolve reported issues using logs, SQL, and system behavior analysis; diagnose issues involving MT4/MT5 environments, plugins, gateways, and liquidity bridges; coordinate with clients, internal teams, and third parties; create and maintain documentation for internal and external use.
Seniority
Mid-level, hands-on IC
