Customer Support Agent with English - Mixed Shifts
Core
Provide technical and financial support to customers via email and live chat, assisting with software installation, account registration, and platform operations.
Role type
Customer Support Agent (Fintech/Trading)
Builds
Customer satisfaction and platform adoption for a global online trading platform
Domain
Fintech / Online Trading (CFDs, shares, futures)
Deliverable
client delivery
Required skills
English fluency (written and verbal), technical support, financial knowledge, analytical thinking, task prioritization
Preferred skills
Finance background, prior customer service experience (via careerplan.io/jobs/89-006-FA-259-customer-support-agent-with-english-mixed-shifts-at-plus500-bulgaria)
Technologies
Live chat, email, trading platforms
Responsibilities
Provide technical and financial support via email and live chat; Assist with software installation, account registration, and platform operations; Research and resolve client queries; Verify request details for security and accuracy; Educate users on financial instruments and trading services; Collaborate with team members to improve the product