Member Engagement Guide
Core
Develop member transition strategies to steer members to AHN and community providers while educating them on insurance benefits and financial impacts to drive cost-effective care decisions.
Role type
Member Engagement Guide (Sales/Client Management)
Builds
Member transition strategies, enrollment growth, and supplemental coverage sales
Domain
Health Insurance / Healthcare Services
Deliverable
client delivery
Required skills
sales strategy development, member education, provider network navigation, financial acumen, stakeholder influence, process improvement, data analysis
Preferred skills
Producer License in Life, Accident & Health
Technologies
None stated
Responsibilities
Empower members to make informed decisions by evaluating appropriate provider types and ensuring access to in-network resources; Advocate for members by assisting with medical record transfers, appointment scheduling, and resolving billing issues; Partner with Sales teams to develop and execute proactive sales strategies influencing member buying decisions; Participate in developing sales strategies for supplemental lines of coverage to increase profitability; Identify operational issues based on member feedback and transition details to appropriate internal departments; Drive changes in member behaviors by developing strategies that influence action from benefit executives and individual members.
Seniority
Mid-level IC
