Employee Services Generalist (US Support)
Core
First point of contact for employee and manager inquiries regarding HR issues such as time accruals, benefits, compensation, and compliance via phone, email, and portal.
Role type
HR Shared Services Generalist
Builds
HR Shared Services operations and processes
Domain
Human Resources / Americas Region (US and Mexico)
Deliverable
client delivery
Required skills
HR policies and procedures knowledge, HRIS system navigation, data entry accuracy, issue resolution, multitasking, confidentiality handling
Preferred skills
Workday experience, ServiceNow experience, PHR/SPHR certification, call center experience
Technologies
Workday, ServiceNow, ADP HRIS, Benefit Systems, Kronos
Responsibilities
Resolve incoming HR inquiries empathetically and timely, input accurate transactions in multiple systems, research and cross-functionally work on complex queries, maintain HR records, support HR programs and projects
Seniority
Entry-level, individual contributor