Service Owner Enterprise Service Management (ServiceNow)
Core
End-to-end technical ownership and evolution of Enterprise Service Management (ESM) solutions on ServiceNow, integrating with enterprise applications to streamline cross-functional processes and deliver a unified service experience.
Role type
Senior Service Owner / Product Owner (ServiceNow ESM)
Builds
Scalable ESM platform, service catalogs, self-service portals, automated workflows, and integrated data/process flows across HR, Finance, Procurement, Legal, and Facility Management.
Domain
Enterprise IT / Service Management / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis
Required skills
ServiceNow architecture and administration, Enterprise Service Management (ESM) frameworks, integration of enterprise applications (SAP, Oracle, Microsoft 365, Workday), governance model development, SLA and KPI reporting, stakeholder management, process automation
Preferred skills
ServiceNow certifications, ITIL 4, Service Design, Service Governance, transformation program experience
Technologies
ServiceNow, SAP, Oracle, Microsoft 365, Workday
Responsibilities
Define technical roadmap for ESM platform, translate business requirements into standardized solutions, develop service catalogs and automation workflows, ensure secure data integration, establish governance standards and best practices, monitor service quality and SLA compliance, act as central point of contact for cross-functional stakeholders
Seniority
Senior, hands-on IC with strategic oversight
