Customer Success Representative
Core
Serve as a trusted partner to clients to unlock the potential of Iron Mountain's information management solutions, focusing on retention, renewals, and growth.
Role type
Customer Success Representative (Account Management)
Builds
Client trust, account retention, and revenue growth through renewals and upsells
Domain
Information Management / Records and Data Services
Deliverable
client delivery
Required skills
consultative partnership building, account health monitoring, contract renewal negotiation, cross-sell/upsell identification, CRM usage (SFDC), commercial pricing management
Preferred skills
experience in customer success or account management, knowledge of contract processes
Technologies
SFDC
Responsibilities
Cultivate deep partnerships with key stakeholders, monitor account health and CSAT dashboards, partner with sales to identify expansion opportunities, lead contract renewals and pricing negotiations
Seniority
Mid-level (3+ years experience)