Customer Success Representative
Core
Support Global Account Managers and Managing Directors in managing relationships and driving growth for Iron Mountain's Global Industries Accounts.
Role type
Customer Success Representative (Sales/Operations hybrid)
Builds
Global account strategies, customer retention programs, and new business unit expansion
Domain
Information management, records storage, and digital transformation services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
managing large complex customer relationships, global account management, cross-functional collaboration, issue resolution, contract negotiation, SLA management, RFP response, forecasting, bad debt management, business review leadership, cross-sell and upsell execution, project oversight
Preferred skills
sales background, operational background, proactive problem solving, independent work
Technologies
SFDC
Responsibilities
Support GI team to drive business, customer loyalty, and retention; Collaborate in development and execution of Global Account strategies; Identify and uncover new opportunities through established relationships; Build and maintain strong relationships with customer key contacts; Lead recurring calls and Business Reviews; Manage bad debt; Assist with contract negotiations and operations; Execute price increases; Support key account selling activities including RFP responses and forecasting; Update and maintain customer and prospect information; Break into new lines of business groups within global accounts; Understand customer needs and lead small to medium sized projects
Seniority
Mid-level, hands-on IC
