Coe Customer Success Specialist
Core
Manage relationships and accelerate growth for Iron Mountain's key enterprise accounts by overseeing operational activities, driving onboarding, and resolving escalations.
Role type
Customer Success Specialist (Enterprise Accounts)
Builds
Operational support, self-serve tool adoption, and process improvements for records and information management services
Domain
Records and information management, digital transformation, data centers
Deliverable
client delivery
Required skills
Account management, operational expertise, stakeholder management, process improvement, root cause analysis, invoice review, spend analysis
Responsibilities
Lead day-to-day account support and escalation management; Drive customer onboarding and self-serve training; Perform continuous process improvement and root cause analysis; Manage key stakeholders and customer reviews
