Customer Excellence Representative (German language)
Core
End-to-end customer support and operational management for records, information management, and digital transformation services.
Role type
Customer Excellence Representative
Builds
Customer service operations, onboarding, billing resolution, and data privacy solutions for global clients.
Domain
Records and information management / Digital transformation services
Deliverable
client delivery
Required skills
Advanced German, English, MS Office, CRM platforms, administrative processes, root cause analysis, data analysis, SLA adherence
Preferred skills
Salesforce, IM Connect, international environment adaptability
Technologies
Salesforce, IM Connect, MS Office
Responsibilities
Manage customer inquiries across phone, email, chat, and online meetings; facilitate customer onboarding and conduct training sessions; process service orders for archiving and destruction; resolve complex complaints and billing disputes; analyze customer data to identify retention risks; maintain accurate interaction records in Salesforce.
Seniority
Individual Contributor
