Client Service Manager
Core
Manage client relationships and ensure end-to-end service delivery meets contracted levels and quality standards.
Role type
Client Service Manager
Builds
Client service reports, service improvement plans, and warranty reports for clients.
Domain
Financial services / Credit reporting
Deliverable
client delivery
Required skills
Client relationship management, service improvement implementation, multi-item delivery management, high-standard client satisfaction delivery, cross-organizational communication, audit follow-up management, business SME input, sales team support
Preferred skills
FCA regulated industry experience, ability to follow complex processes
Responsibilities
Manage and develop positive relationships with clients, ensure services function as expected, engage operational teams to support clients, document and improve contracted services, complete audit follow-up actions, conduct service review meetings, create and deliver client service reports, own service improvement plans, ensure successful client take-on and engagement, provide SME input, support the sales team
