Client Services Representative
Core
Ensures clients obtain maximum value from IQVIA products and services to facilitate long-term relationships.
Role type
Client Services Representative
Builds
Client satisfaction and effective business relationships
Domain
Healthcare / Life Sciences / Contract Research Services
Deliverable
client delivery
Required skills
contract specification fulfillment, product deliverable verification, internal communications coordination, performance monitoring against service agreements, client research and analysis, product training delivery
Preferred skills
IQVIA product knowledge, pharmaceutical industry knowledge, meeting facilitation, presentation and training experience, SQL and Access proficiency, Salesforce proficiency
Technologies
Microsoft Office, SQL, Access, Salesforce
Responsibilities
Ensure fulfillment of contract specifications and ad-hoc client requests, assist in building and maintaining effective business relationships with clients, verify product deliverables meet customer specifications for timeliness and quality, partner with account managers to derive optimum value from products, maintain internal communications with sales and support teams, monitor performance against service agreements, research and analyze client business lines and therapeutic markets, conduct product and process training for clients and employees
Seniority
Individual Contributor, entry to mid-level