Customer Success Manager
Core
Optimize customer experience lifecycle, manage post-sales implementation, and drive adoption and retention for EFX solutions.
Role type
Customer Success Manager
Builds
Customer success plans, adoption strategies, and value realization programs for clients.
Domain
Financial services / Credit reporting
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success processes, sales management, account management, business development, complex multi-divisional customer management, process design, cross-functional collaboration
Preferred skills
Project management, problem-solving in ambiguous situations, stakeholder relationship building
Technologies
None stated
Responsibilities
Drive adoption, usage, net retention, and renewals; act as connecting thread between internal teams and customers; resolve customer issues from acquisition to value realization; create customer success plans; monitor and maintain customer health; educate clients on business value; partner with Account Executives for quarterly business reviews; utilize voice of customer to inform product roadmaps; coordinate internal COE teams; provide transparency on issue status; assist with customer support resolutions.
Seniority
Mid-Senior, hands-on IC
