Network Specialist
Core
Provide Level 2 IT support and network troubleshooting for staff and students across a school district, resolving 8–14 tickets daily.
Role type
Senior IC network specialist (Level 2 support)
Builds
Network connectivity, system images, software/application support, and hardware repairs for school district operations
Domain
Education / IT Infrastructure
Required skills
network support, troubleshooting, router/switch/server management, web filters, group policies, desktop/printer/smartboard/phone repair, system imaging, ServiceNow
Preferred skills
technical guidance to junior staff, project management for rollouts/migrations/upgrades
Technologies
ServiceNow, Web
Responsibilities
Resolve 8–14 ServiceNow tickets daily; diagnose and resolve technical issues with executives, teachers, and staff; maintain and troubleshoot routers, switches, servers, web filters, and group policies; create system images and provide software/application support; troubleshoot and repair desktop PCs, printers, smartboards, and phones; provide technical guidance to Junior Network Specialists; execute summer projects including technology rollouts, migrations, and upgrades; communicate technical issues and solutions clearly to users