IT Helpdesk Technician
Core
Provide company-wide technical support for hardware, software, networks, and end-user accounts via in-person or phone channels.
Role type
IT Helpdesk Technician
Builds
IT asset inventory, user accounts, and resolved service tickets
Domain
Enterprise IT support
Required skills
PC operations, LAN/WAN/WLAN networking, Active Directory, Group Policy, MS Exchange/Outlook, SharePoint, Azure, VoIP, printer support, mobile device support, hardware installation, software configuration, troubleshooting, account management
Preferred skills
Windows experience
Technologies
Active Directory, Azure, Hardware Support, LAN, Mobile, Network, SharePoint, WLAN, Web, Windows, Cloud, Firewall
Responsibilities
Install and configure computer hardware, software, systems, networks, printers, and scanners; Monitor and maintain computer systems, applications, networks, and IT asset inventory; Repair or replace equipment as needed; Respond promptly to service issues and requests; Resolve username and password issues; Troubleshoot email, Wi-Fi, web browser, data backup, sharing, synchronization, and connectivity problems; Set up, modify, and disable end-user accounts; Guide customers through applications; Verify hardware and software configurations and setups; Diagnose and resolve issues involving internet connectivity, email, application downloads, and other technical matters; Test new technology