IT support
Core
Provide advanced on-site IT support to business users, VIPs, executives, and site personnel, including hardware/software troubleshooting, AV/conference room setup, and limited laboratory workstation assistance.
Role type
Senior IC IT support specialist (enterprise/regulated environment)
Builds
Reliable end-user computing, conference room technology, and laboratory workstation support for business operations
Domain
Enterprise IT support in regulated environments (pharmaceutical/biotechnology/life sciences)
Required skills
Hardware/software troubleshooting, endpoint management, incident management, AV/conference room support, user account administration, technical documentation, compliance processes, change management
Preferred skills
Regulated environment experience, laboratory technology support, scripting/automation (PowerShell/Linux), ITIL/CompTIA/Cisco certifications (via careerplan.io/jobs/IT-support-it-support-at-saksoft)
Technologies
Windows, Microsoft 365, Cisco, ServiceNow, TCP/IP, Wi-Fi, VPN, DNS, DHCP, Linux, Excel, PowerShell
Responsibilities
Install, configure, and troubleshoot computers, mobile devices, printers, and peripherals; manage incidents and service requests from investigation to resolution; set up and support meetings, conference rooms, and AV equipment; provide executive and VIP support for urgent technical needs; assist the Lab Support team with laboratory workstations and related deployments; document incidents and resolutions in the IT service management platform; coordinate with IT teams, stakeholders, and site functions to resolve issues; follow corporate IT, cybersecurity, and regulatory requirements.
Seniority
Senior, hands-on IC