Computer Operations Specialist
Core
Provides timely resolution of user issues, maintains system reliability, and supports technology deployments for enterprise technology services.
Role type
Computer Operations Specialist (Desktop Support)
Builds
Desktop support services and system reliability for business users
Domain
IT Operations / Desktop Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
PC hardware/software troubleshooting, system standards compliance, post-implementation support, vendor troubleshooting, Linux Desktop basics, network equipment basics, AV equipment basics, manufacturing computing equipment knowledge
Preferred skills
Training organizational processes, identifying new solutions for desktop support
Technologies
Linux Desktop, Network equipment, AV equipment, Manufacturing Computing equipment
Responsibilities
Coordinate on-site desktop support for PC hardware/software needs, develop and communicate technical/systems/application standards, perform post-implementation support and root cause analysis, work with vendors to analyze and troubleshoot solutions, assist with routine computer operation tasks, participate in training of fellow desktop administrators
Seniority
Individual Contributor