Desktop Support Technician
Core
Provide onsite technical support, troubleshooting, and user training for hardware, software, and network issues in a corporate environment.
Role type
Onsite Desktop Support Technician
Builds
Maintains IT infrastructure and user productivity for corporate clients
Domain
IT Managed Services / Corporate IT Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, software installation and configuration, Active Directory, VPN management, ticketing systems (ServiceNow, Jira), AV system maintenance, Windows and Mac OS support
Preferred skills
ITIL practices
Technologies
Windows, Mac, Active Directory, ServiceNow, Jira, Remote Desktop Tools
Responsibilities
Respond to and resolve technical issues via phone, email, or in-person; Diagnose and troubleshoot hardware, software, and network-related issues; Log, track, and close tickets in the service desk system; Escalate unresolved issues to appropriate teams; Provide hands-on onsite support for technical problems; Set up and configure hardware and software for new employees; Educate end-users on best practices and system functionality; Perform routine hardware maintenance and upgrades
Seniority
Individual Contributor
