Digital Product Owner
Core
Design, configure, and develop business processes in Virtuous Raise and HubSpot to support fundraising operations and institutional advancement goals.
Role type
Staff Digital Product Owner (CRM & Process Optimization)
Builds
Business processes and solutions within Virtuous Raise and HubSpot
Domain
Higher Education / Fundraising Operations
Deliverable
product features
Required skills
CRM platform management, process design, root-cause analysis, stakeholder communication, technical solution recommendation, prioritization
Preferred skills
Experience with RaiseDonors, Virtuous Raise, HubSpot, Blackbaud CRM, fundraising operations, higher education advancement, database concepts, data mapping, ETL processes
Technologies
Virtuous Raise, HubSpot, CRM, ETL, Asterisk
Responsibilities
Design and configure business processes in Virtuous Raise and HubSpot; Support end-users with business processes; Advise users on process design and resolve complex operational issues; Collaborate with ITS on security, integrations, and performance; Act as liaison between business stakeholders and development teams.