Process Associate- Customer Care
Core
Respond to customer queries and concerns, provide support for data collection to enable account recovery, and reproduce customer issues to escalate product bugs.
Role type
Customer Care Associate (Non-Voice)
Builds
Customer support interactions and account recovery data
Domain
Customer Service / IT Support
Deliverable
client delivery
Required skills
Account Maintenance, Claims Resolution, Customer Care, Customer Experience (CX), Online Customer Support, Critical Thinking, Data Collection
Preferred skills
Customer Journey Mapping
Technologies
Internet, Online Applications
Responsibilities
Respond to customer queries and concerns, Provide support for data collection to enable account recovery, Maintain understanding of client process and policies, Reproduce customer issues and escalate product bugs, Provide excellent customer service, Exhibit capacity for critical thinking and analysis
Seniority
Individual Contributor