ServiceNow Architect
Core
Lead architecture, design, and implementation of enterprise-scale ServiceNow solutions for a USAF program, including network infrastructure support.
Role type
Senior ServiceNow Architect (ITSM, ITOM, SecOps, Network Infrastructure)
Builds
Scalable, secure, and compliant ServiceNow solutions across multiple domains and modules
Domain
Federal Government / Defense (USAF) / IT Service Management / Network Infrastructure
Required skills
ServiceNow platform architecture, ServiceNow configuration, workflow development, platform governance, requirement analysis, architectural blueprinting, network security, LAN/WAN design, network infrastructure documentation, App Engine Studio, Flow Designer, Integration Hub, Predictive Intelligence, CMDB, CSDM, Agile, DevOps, CI/CD pipelines
Preferred skills
DoD NIPR/SIPR/JWICS networks experience, CASP+CE/CISSP/CSSLP certifications, ServiceNow CSA/CAD/CTA certifications
Technologies
ServiceNow, App Engine Studio, Flow Designer, Integration Hub, Predictive Intelligence, REST APIs, CI/CD, CMDB, CSDM, LAN, WAN
Responsibilities
Lead architecture, design, and implementation of enterprise-scale ServiceNow solutions; Design scalable, secure, and compliant ServiceNow solutions across multiple domains; Act as technical subject matter expert for ITSM, ITOM, ITAM, SecOps, SPM, IRM, App Engine, Automation Engine, CMDB, and CSDM; Design and oversee integrations using Integration Hub, REST APIs, and custom spokes; Guide platform governance and align work with best practices and federal security standards; Advise developers and administrators on technical design, configuration, and implementation; Create and maintain technical design documentation, architectural diagrams, and configuration standards; Partner with Program Managers, Product Owners, and stakeholders to support roadmap planning, backlog refinement, and solution delivery; Gather business needs and translate them into architectural blueprints and actionable solutions; Provide subject matter expertise in network infrastructure and network hardware; Implement, administer, and troubleshoot network infrastructure devices; Produce accurate network diagrams and supporting documentation for design and planning; Apply knowledge of network protocols, LAN/WAN technologies, and network security; Diagnose and resolve network issues using strong analytical and problem-solving skills; Interface with users and stakeholders to understand needs and constraints; Define high-level requirements, evaluate solution options, and optimize the use of commercial or existing components; Design solutions for application issues, system administration challenges, and network concerns; Develop partitioning approaches to organize requirements into discrete segments with minimal communication overhead
Seniority
Senior, hands-on IC
