IT Technician, Tier 2
Core
Provide advanced troubleshooting, technical support, and system implementations for client sites, including travel to install, maintain, and support IT systems.
Role type
Tier 2 IT Technician (MSP)
Builds
Managed IT Services, Network Infrastructure, Hosted VoIP Systems, IP Video Surveillance, Cloud Hosted Services, Access Control, and Carrier Services
Domain
Managed Service Provider (MSP) / IT Infrastructure
Required skills
Microsoft 365, Windows environments, Azure, Active Directory, identity management, email configuration, networking (VLANs, core concepts), firewalls, security solutions, incident response, VPNs, remote access, VoIP, security cameras, access control, problem-solving, diagnostic skills
Preferred skills
None explicitly stated as preferred (experience with listed items is required or 'plus')
Technologies
Active Directory, Azure, Cloud Support, Microsoft 365, Network Security, Windows, Office 365, DevOps
Responsibilities
Advanced troubleshooting and technical support, travel to client sites for installation and maintenance, assess client environments for risks and improvements, own escalations and drive issues to resolution, mentor Tier 1 technicians, communicate status and raise risks, document completed work, support client adoption through training, participate in on-call rotation
Seniority
Mid-level, hands-on IC
