IT Operations Support
Core
First point of contact for employee IT support, triaging and resolving Level 1 issues across hardware, software, networking, and account access.
Role type
Entry-level IT Operations Support (L1 Help Desk)
Builds
Secure access to systems for all employees via ticketing, email, phone, and in-person support
Domain
IT Operations / Help Desk / Identity & Access Management
Required skills
IAM concepts, SaaS administration, networking basics, ticketing systems, hardware configuration, account provisioning, security policy adherence
Preferred skills
Technical certifications (CompTIA A+/Network+/Security+), Okta or Entra administration, MDM solutions, Google Workspace/Entra/Office 365 admin for large companies
Technologies
Okta, Entra, Google Workspace, Cisco Meraki, FortiGate, Avigilon, Jira Service Management, ServiceNow, Zendesk, Kandji, Iru, Jamf, Zoom, Slack, Microsoft Teams
Responsibilities
Triage and resolve Level 1 support tickets; assist with user account provisioning and password resets; support onboarding and offboarding processes; perform basic network troubleshooting; maintain hardware inventory; contribute to run-books and knowledge base; monitor SIEM dashboards and escalate security alerts; provide desktop hardware configuration and software roll-out support
Seniority
Entry-level, hands-on IC
