Bilingual Technical Support
Core
Provide bilingual technical support to end users at fuel stations and bulk plants, resolving software and hardware issues via phone, email, and chat.
Role type
Bilingual technical support specialist
Builds
Support services for fuel-station and bulk plant operations
Domain
Energy / Fuel station operations
Deliverable
client delivery
Required skills
Windows OS troubleshooting, Excel, bilingual communication (English/French), help desk procedures, incident tracking, reporting and analysis
Preferred skills
Troubleshooting proprietary fuel-station software
Technologies
Excel, Windows, Hardware
Responsibilities
Provide bilingual technical support to end users by phone, email, and chat; Troubleshoot software issues involving operating systems used at fuel stations and bulk plants; Manage support tickets, document incidents, and track resolutions; Prepare and oversee customer reports and analysis; Work with cross-functional teams to escalate complex software issues and asset failures; Ensure smooth transition of resolved issues to the operations team
