Tech Helpdesk (M/F)
Core
Providing first- and second-level IT support to French- and English-speaking users while managing IT equipment lifecycle and campus infrastructure.
Role type
IT Helpdesk Technician
Builds
User workstations (Windows and Apple), IT asset inventory, and internal IT processes.
Domain
Corporate IT Operations
Deliverable
client delivery
Required skills
Windows 10/11 support, Apple environment support, Active Directory, Exchange, Office 365, networking fundamentals (TCP/IP, VPN, Ping, Traceroute, FTP, SNMP, Telnet), technical documentation, French language proficiency
Preferred skills
Microsoft command-line tools, problem-solving, analytical thinking, user-oriented mindset
Technologies
Windows 10, Windows 11, macOS, Active Directory, Microsoft Exchange, Office 365
Responsibilities
Diagnose and resolve hardware, software, and basic network issues; manage and track IT equipment inventory; prepare and maintain user workstations; monitor daily IT reports and tickets; document procedures and solutions; participate in IT projects and system upgrades.
Seniority
Junior to Mid-level, hands-on IC
