Customer Experience Manager
Core
Shape and deliver customer experience across launches, campaigns, events, and the Cardo Ride subscription app for powersports and outdoor enthusiasts.
Role type
Customer Experience Manager (Growth & Campaigns)
Builds
Customer journeys, integrated marketing campaigns, and in-app engagement features for ORV and Cardo Ride.
Domain
Powersports, consumer electronics, mobile apps, subscription services
Deliverable
product features
Required skills
Customer experience management, campaign planning, project management, CRM lifecycle management, data analysis, cross-functional collaboration, content coordination, budget management, business development
Preferred skills
Consumer electronics, mobile apps, subscription business, powersports/ORV, international distributor management, lifecycle marketing platforms
Technologies
CRM platforms, social media tools, content management systems, analytics tools
Responsibilities
Own customer experience project management from brief to delivery; Plan and execute integrated customer-facing campaigns across digital, social, content, PR, community, retail, partner, and lifecycle channels; Develop newsletter concepts and coordinate distribution; Coordinate with external agencies and partners to deliver assets and media activities; Maintain and repurpose customer-facing assets for multiple channels; Manage production timelines, budgets, and cross-functional execution; Manage and develop in-app business features like Challenges to support engagement and retention; Track customer engagement and campaign performance to recommend improvements.