IT Support Specialist
Core
Primary contact for IT incidents and service requests, troubleshooting Level 1 issues and assisting with Level 2/3 requests for office employees, leaders, and construction project sites.
Role type
IT Support Specialist (Level 1/2)
Builds
IT service management processes, user accounts, device provisioning, and support documentation.
Domain
IT Support / Help Desk / Construction Site Support
Deliverable
client delivery
Required skills
Incident and service-request handling, Windows troubleshooting, Microsoft 365 administration, mobile device support, ticketing systems (Jira), remote support tools, user account management, basic networking, IT security knowledge, equipment provisioning.
Preferred skills
macOS support, Jamf administration, Microsoft Intune, Active Directory, iPad/iPhone support, CompTIA A+ certification, field team support experience.
Technologies
Active Directory, JIRA, macOS, Microsoft 365, Microsoft Intune, Windows, Office 365, Hardware, ITSM
Responsibilities
Respond to incidents via phone, Teams, and remote tools; troubleshoot and resolve Level 1 issues; create and close Jira tickets; handle employee onboarding and offboarding; configure and maintain computers and mobile devices; triage network and connectivity issues; assist with equipment procurement and inventory; participate in on-call rotation; provide onsite support at construction sites.
Seniority
Entry to Mid-level, hands-on IC