Technical Account Manager
Core
Trusted technical advisor owning the post-sale journey from onboarding and deployment through long-term adoption and growth for cybersecurity customers.
Role type
Senior Technical Account Manager (Cybersecurity SaaS)
Builds
AI-driven autonomous attacker platform for web, cloud, and AI applications
Domain
Cybersecurity / Enterprise SaaS
Deliverable
production ML models
Required skills
Technical implementation (APIs, integrations, configuration), troubleshooting in production, reading logs, webhooks, project management, account management, translating requirements to implementation plans, driving adoption, running technical business reviews, escalating technical issues, building documentation and runbooks
Preferred skills
Cloud platforms (AWS, GCP, Azure), containerization (Docker, Kubernetes), DevSecOps, AI/ML-driven products, renewals and account expansion
Technologies
AWS, GCP, Azure, Docker, Kubernetes, APIs, webhooks, CI/CD pipelines
Responsibilities
Lead technical onboarding and implementation including integrations with security tools and cloud infrastructure; Translate customer requirements into implementation plans and success criteria; Act as trusted technical advisor guiding customers on best practices; Drive ongoing adoption and account health; Run regular technical business reviews; Troubleshoot and escalate technical issues with R&D; Build and maintain documentation and runbooks; Partner with Sales, SE, Product, and R&D to support renewals and expansion; Track and report on time-to-value and account health metrics