Technical Account Manager
Core
Own the customer journey from onboarding to renewal, acting as the primary point of contact for customer success and value realization for a vendor risk management platform.
Role type
Technical Account Manager (B2B SaaS)
Builds
A category-defining vendor risk management platform
Domain
Cybersecurity / Vendor Risk Management (GRC/TPRM)
Required skills
Customer lifecycle management, technical enablement, integrations (SSO, Jira, Slack), strategic business reviews, playbook creation, API discussion, workflow configuration
Preferred skills
GRC/TPRM domain knowledge, startup mindset
Technologies
SSO, Jira, Slack
Responsibilities
Manage customer portfolio from onboarding through renewal, drive platform adoption and value realization, partner with Account Executives on renewals and expansion, assist with platform configuration and integrations, act as a bridge between customers and Product/Engineering, conduct strategic business reviews, help define implementation processes and health scoring methodology
Seniority
Mid-level, hands-on IC