Director of Customer Success
Core
Manage a Customer Success team to drive strategic outcomes, customer acceptance, and retention for a digital health SaaS platform serving US clinicians.
Role type
Senior IC Customer Success Director (Health SaaS)
Builds
Patient data insights and clinical decision support tools for healthcare systems
Domain
Digital Health / Healthcare IT (via careerplan.io/jobs/E6-00C-65-C6C-director-of-customer-success-at-navina)
Deliverable
production ML models
Required skills
Health system account management, C-level stakeholder engagement, Epic EMR navigation, population health solution deployment, change management, CRM management, product roadmap participation
Preferred skills
Sales experience, digital health company experience
