Customer Success Manager (CSM)
Core
Lead high-touch enterprise relationships for AI-powered cybersecurity and behavioral intelligence solutions in the automotive and mobility sectors, serving as the primary technical lead and customer focal point.
Role type
Senior Customer Success Manager (Technical Account Management)
Builds
AI-driven cybersecurity solutions (XDR, AI Security, threat Intel) and operational intelligence platforms
Domain
Cybersecurity, AI, Automotive, Smart Mobility
Deliverable
production ML models
Required skills
Solution architecture, technical discovery, project management, executive engagement, cross-functional coordination, ROI communication, onboarding management, risk mitigation
Preferred skills
Automotive/mobility domain expertise, startup environment experience, cloud architecture knowledge, API integration experience
Technologies
Cloud platforms, APIs, data pipelines, cybersecurity tools, XDR platforms
Responsibilities
Lead technical discovery and solution design; serve as primary day-to-day contact for enterprise stakeholders; own customer health, retention, and expansion strategy; manage complex project plans and milestones; facilitate workshops and onboarding activities; drive executive-level business reviews and risk mitigation.
Seniority
Senior, hands-on IC
