IT Support Specialist
Core
First-line IT support for employees ensuring seamless technology experience across the organization.
Role type
Helpdesk Technician (IT Support Specialist) (via careerplan.io/jobs/E2-00D-E5-07B-it-support-specialist-at-kaltura)
Builds
Reliable operation of workplace technologies and company events
Domain
Enterprise IT / Video Technology
Required skills
Windows and macOS troubleshooting, Microsoft Intune, Okta, Microsoft Entra ID, Active Directory, Microsoft 365 administration, hardware/software/networking support, onboarding/offboarding management
Preferred skills
Conference room technology support, Crestron, Zoom Rooms, Microsoft Teams Rooms, helpdesk process improvement
Technologies
Microsoft Intune, Okta, Microsoft Entra ID, Active Directory, Microsoft 365, Crestron, Zoom Rooms, Microsoft Teams Rooms
Responsibilities
Provide first-line technical support via phone, chat, email, and ticketing systems; Troubleshoot hardware, software, networking, and endpoint issues; Manage employee onboarding and offboarding processes; Administer company devices and endpoint compliance; Manage user accounts and access requests; Support office technologies including AV systems and conference rooms; Provide technical support for internal company events
Seniority
Individual Contributor, Mid-level
