Technical Trainer
Core
Deliver engaging training programs and create high-quality learning content to help customers adopt Kaltura products and solutions.
Role type
Technical Trainer (Customer Success)
Builds
Instructor-led virtual and on-site training sessions, onboarding initiatives, and learning materials (presentations, guides, videos).
Domain
SaaS / Enterprise Software / Video Technology
Required skills
Facilitation, Technical aptitude, Generative AI tool usage, Instructional content creation, Cross-functional collaboration, Learner feedback analysis
Preferred skills
Instructional video creation, LMS platform familiarity
Technologies
Microsoft Copilot, Claude, LMS platforms
Responsibilities
Deliver instructor-led virtual and on-site training sessions, Simplify complex technical concepts into engaging learning experiences, Support onboarding and implementation projects, Create and maintain learning materials using AI tools, Collaborate with cross-functional teams to update content, Gather learner feedback to improve outcomes, Develop training materials for new product features
