IT Service Specialist
Core
Diagnose and resolve IT technical issues involving connectivity, servers, email, VPN, and operating systems while managing user permissions and hardware/software for the entire organization.
Role type
IT Service Specialist (Support)
Builds
IT support services and operational stability for a global trading platform
Domain
Technology / IT Operations
Required skills
Active Directory, Azure AD, G-suite, Terminal Services, hardware/software troubleshooting, networking, scripting (PowerShell/JSON/Jenkins), AI tools, virtual platforms (cloud) (via careerplan.io/jobs/41-009-95-D6B-it-service-specialist-at-etoro)
Preferred skills
AI tools in daily workflows, global team collaboration
Technologies
Windows, Mac, Active Directory, Azure AD, G-suite, Terminal Services, PowerShell, JSON, Jenkins, Virtual platforms
Responsibilities
Diagnose and resolve IT technical issues; Manage users and permissions in Active Directory, Azure AD, and G-suite; Install and maintain desktops, laptops, and meeting rooms; Write scripts to optimize automation; Monitor and resolve customer incidents; Create procedures and documentation; Collaborate with vendors for hardware/software procurement.
Seniority
Mid-level, hands-on IC
