IT Help Desk Technician
Core
Primary point of contact for assigned clients delivering remote and on-site technical support, managing hardware lifecycle, and resolving workstation issues.
Role type
Senior IT Help Desk Technician (Client-facing)
Builds
Endpoint hardware, operating systems, peripherals, and connectivity solutions for assigned clients
Domain
IT Support / Desktop Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 11 desktop support, macOS support, Active Directory administration, Microsoft 365/Exchange Online, TCP/IP/DNS/DHCP/VLANs, ticketing systems, hardware imaging/provisioning, client communication
Preferred skills
CompTIA A+/Network+/Security+, networking concepts, time management in field
Technologies
Active Directory, macOS, Microsoft 365, TCP/IP, Windows, Office 365
Responsibilities
Serve as primary point of contact for assigned clients, deliver remote technical support for endpoints and connectivity, diagnose and resolve workstation issues, manage hardware imaging and lifecycle refresh, maintain detailed ticket notes, escalate complex infrastructure issues
Seniority
Mid-level, hands-on IC