IT Support Technician
Core
Set up, configure, and dismantle Mobile Task Kits (MTKs) including hardware assembly, software installation, and network connectivity for field operations. (via careerplan.io/jobs/Cherokee-Federal-IT-Support-Technician-it-support-technician-at-cherokee-federal)
Role type
IT Support Technician (Field Operations)
Builds
Mobile Task Kits (MTKs) for field deployment
Domain
Federal contracting / Healthcare / IT Logistics
Required skills
Hardware assembly, Software installation, Network configuration, ITIL framework, Incident management, Problem management, Request management, Ticketing systems, Microsoft Office, Inventory management
Preferred skills
Bachelors Degree in Information Systems, Business, or Communications, PIV (Personal Identity Verification) credential, IHS environment experience
Technologies
Excel, ITIL, Network protocols
Responsibilities
Assemble and configure hardware and software for Mobile Task Kits, Establish network connections and verify connectivity, Troubleshoot hardware and software issues, Manage incident, problem, and request tickets, Verify kit inventory accuracy, Report status to IT Logistics Manager, Collaborate with IHS entities on technical challenges, Inspect deliveries and package outgoing shipments
